Rosy Salon Software Features

Manager

Client Relations Manager (CRM)

  • “Forget Me Not” Suggestive Selling, (19% average retail increase in current sites)
  • Makes Intelligent Product recommendations based on:
    • Client purchase history
    • Services performed (could suggest “Color Conserve shampoo”)
    • Salon promotions – can be internally set

Point of Sale (POS)

  • “Forget Me Not” feature utilized upon opening every ticket
  • One screen interface, easy access to important guest data

Closing Reports

  • Cash Drawer Report
  • Detailed Payment List
  • Total Sheet

Sales Analysis

  • Can be run per employee, per salon or company-wide
  • Built-in benchmarking
  • Client retentions
  • Employee productivity

Inventory Management (Includes professional and retail products)

  • Ordering/Delivery
  • Physical count
  • Mass Update

Client Data

  • Where you want it, when you want it
  • Flag notes at point of schedule/check-in/check-out

Mailing and Marketing

  • Ability to customize sort options by:
    • Client preferences
    • Services rendered
    • Product history
    • Preferred stylist/service provided
  • Intelligent E-mail Marketing
    • Built-in tracking support
    • Custom templates
  • Print personalized letters
    • Print labels

Time Clock

  • Print Employee Logs

Password Protection – 5 levels of entry

  1. Back room- assistant
  2. Service provider
  3. Front desk staff
  4. Manager level – 1
  5. Manager level – 2

Every guest “touch” is logged, dated, and viewable from a report

  • Employee who “Scheduled Appointment”
  • Employee who “Checked-in Guest”
  • Employee who “Checked-out Guest”

Scheduler

Client Relations Management

  • Client data at every client touch enables you to always know your clients’ preferences and purchase history
  • Client log with service and retail history
  • Flagged notes to indicate client preferences at the right time
  • New Guest alert at check-in
  • Client formulas

Intelligent/Intuitive Scheduling

  • Appointment Builder
  • Standing Appointment Builder
  • Cancellation List
  • Appointment Search

Flexible Viewing

  • View entire staff for one day
  • View one service provider’s week
  • View one service provider’s “Saturdays”

Print Schedules

  • Indicates where guests are coming from and going to
  • Color formulas (if applicable)
  • Gives recent history of guest preferences (retail & services)
  • Applied notes

Scheduler is Call Center enabled

Online Customer Scheduling (OCS)

  • Client ability to schedule and edit appointments
  • Owner controls allow custom setup for mistake-proof scheduling
  • Clients can view and edit their profiles
  • View service and retail history
  • Check gift card balances and history

Back Room and Service Provider Features

  • Check schedule
  • Color formulas
  • Guest history
  • Communicate with reception desk
  • Make product suggestions
  • Indicate price changes or services added
  • Service providers can run key reports for their business only

Technological Advantages and Features

Hosted application

  • Software is installed at our secure central server and accessed by the salon/spa over the Internet.
  • Less software = Less problems
  • Dynamic data - Ability to view changes in real time across the network
  • J2EE applications are light and nimble
  • Enable large data volumes to be handled with minimal processing power

Significantly changes network model

  • Remote sites now free to use any operating system
  • Each additional site requires only a DSL/Cable Internet connection
  • Each workstation within each site would only require access to that Internet connection, eliminating the need for local networks and associated hardware.
  • Low network costs
  • Low maintenance requirements
  • Ability to securely access data from anywhere in the world

Single screen browser interface

  • Familiar/easy to use
  • 2 hour training time for new desk staff
  • Easy to access critical data where/when you need it